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Who is Iacono.fr?
Founded in 1954, the Nîmes-based brand has become over the years a true institution with a well-established reputation. Acquired by Stéphane Mas in April 2007, it continues to expand by developing a new concept and entering the online market. Iacono.fr has become a specialist in selling hi-fi, home cinema, and internet TV equipment. Whether you want to buy a pair of speakers, an iPod dock, an amplifier, a flat screen, or a video projector, we will offer you products selected from the best brands at the best value for money.
How to contact us?
You can reach us from 10 am to 12 pm and from 2 pm to 7 pm from Monday to Saturday by phone at 04 66 29 86 75 (local call cost) or by email, on the contact page, by clicking here.
Where to find us?
We are located in the south in Nîmes, 150 Rue Louis Landi - Bât l'Axiome - 30900 Nîmes.
Which currencies do you accept?
Currently, all prices are displayed in Euros, including VAT and eco-tax.
Are the products on the site new?
Yes, all products featured on the site are brand new and never unpacked. Only products marked as "expo" or "display model" are reconditioned items in their original packaging used for store exhibitions.
What are the delivery zones?
Currently, Iacono.fr delivers to France and certain countries in the European Economic Area (EEA). Feel free to contact us by phone at 04 66 29 86 75 (local call cost) or by email, on the contact page, by clicking here.
What are the shipping costs?
Shipping costs are free for all orders in France over 100 euros, and below 100 euros, the delivery will be charged 8 euros.
Shipping costs outside France are calculated based on the weight and volume of the shipped products. Please contact the customer service to know the cost.
How long will my delivery take?
Products in stock are usually shipped within 48 to 72 hours. Iacono.fr provides an indicative shipping time for each item on the website. After receiving your order, we will inform you by email about the progress and the expected delivery date for your package(s). Feel free to contact us at 04 66 29 86 75 (local call cost) or by email, on the contact page, by clicking here.
What delivery method do you use?
We use three recognized and efficient carriers, ensuring exemplary delivery times throughout France. It is also possible to pick up your products directly from the Nîmes store once your order is prepared and validated.
Can I schedule a delivery appointment?
As the delivery is handled by a carrier, it will not be possible to set a specific appointment time. However, you can discuss and agree on a delivery day with an advisor. Saturday morning delivery is also possible.
You can provide this information during the order process in the Additional Information section.
Can I request a different address from the billing address?
Yes, you can specify a different billing address from the delivery address.
Is the delivery person required to help me assemble the order at my home?
The delivery person is not obligated to assist you; their only commitment is to leave your order in front of your home or on the sidewalk if you live in an apartment building. Assistance depends on their willingness.
What happens if the product I ordered is not available in stock?
To inform you better, Iacono.fr provides an informative shipping time for each item. However, some products may be temporarily out of stock. In this rare case, you will be notified of the stock shortage either by email or phone. At that time, you have the option to confirm the order, modify it according to our advice, or simply cancel it without any charges.
How can I check the status of my current order?
You can check the status of your order either on your customer account or via the contact form by clicking here or by phone at 04 66 29 86 75 (local call cost).
My order is still being validated, and its status has not changed?
Indeed, the status of your order depends on the product's availability. If the product is in stock, your order will be processed quickly, and its status will change to validated and then shipped. If the product is not in stock, the status will remain "being validated by our services" until the product is received.
You can contact us by clicking here or by phone at 04 66 29 86 75 (local call cost) to inquire about your order's status.
What is Iacono.fr's exchange policy?
You have 15 working days for a "Satisfied or Refunded" guarantee from the receipt of your package. If the item does not satisfy you and you wish to return it, it is important to notify us using the return form by clicking here.
The item must be returned new in its original packaging with all original accessories and a copy of your invoice. It is important to contact customer service first, either by email or phone, to obtain a return number for approval. "Made-to-measure" products or spare parts are neither exchangeable nor refundable (assembled cable, meter fabric, projector lamp, etc.). The product must be over-packaged to make the shipment more discreet. The return of your items is your responsibility, and return shipping costs are at the customer's expense. Failure to follow this procedure may unfortunately expose your return to the risk of refusal by our services or penalties related to the poor condition of the device. The on-site withdrawal of merchandise is not covered by the legal withdrawal period. You can also check the general terms of sale by clicking here.
We will proceed with the refund within 30 days after receiving and checking your product. The refund will be made by bank check, transfer, or on your credit card, depending on the payment method used during the order.
My payment is declined, what should I do?
Generally, if your payment is marked as declined, it is likely due to your bank limit. Internet limits are usually lower than standard commerce limits, leading to systematic payment refusals, even if the requested amount is readily available in your bank account. The solution is to contact your bank advisor, who alone can increase your limit.
Why do prices change so often?
Iacono.fr constantly monitors competitors to guarantee the best prices. This process is almost automatic, causing prices for some items to change. The prices of very popular items fluctuate almost daily. Additionally, suppliers may make price changes without notice, influencing prices both positively and negatively. It is advisable to take advantage of reduced prices immediately, as we cannot predict the duration and maintenance of these rates.
"Frequently Asked Questions" updated on
