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Who is iacono.fr?
Founded in 1954, the Nîmes-based store has become a true institution over the years, earning an undeniable reputation. Taken over in April 2007 by Stéphane Mas, it expanded further by developing a new concept and entering the online market. iacono.fr has become a specialist in selling hi-fi, home cinema, and TV equipment online. Whether you're looking to buy speakers, an iPod dock, an amplifier, a flat screen, or a projector, we offer products selected from top brands at the best value for money.
How to contact us?
You can reach us from 10 AM to 12 PM and from 2 PM to 7 PM Monday to Saturday by phone at 04 66 29 86 75 (local call cost) or by email, on the contact page, by clicking here.
Where to find us?
We are located in the south of France in Nîmes, 150 Rue Louis Landi - Bât l'Axiome - 30900 Nîmes.
What currencies do you accept?
Currently, all prices are displayed in Euros including VAT and Eco tax.
Are the products on the site new?
Yes, all products listed on the site are new and unopened. Only products marked as "display, showroom models" are refurbished in their original packaging and used for in-store display.
What are the delivery zones?
Find all available delivery zones on our "Delivery Information and Methods" page.
What are the shipping costs?
Find all information regarding our shipping costs on our "Delivery Information and Methods" page.
How soon will my delivery arrive?
Find all information about our delivery times on our "Delivery Information and Methods" page.
What delivery method do you use?
Find all information about our delivery methods on our "Delivery Information and Methods" page.
Can I request a different delivery address than the billing address?
Yes, you can specify a billing address different from the delivery address.
Is the delivery person required to help carry my order to my home?
The delivery person is not required to assist you; their sole obligation is to leave your order at your doorstep or on the sidewalk if you live in a building. Any help provided is at their discretion.
What happens if the product I ordered is out of stock?
iacono.fr provides an estimated shipping time for each item to keep you informed. However, some products may temporarily be out of stock. In such rare cases, you will be notified either by email or phone. At that point, you can choose to confirm the order, modify it based on our recommendations, or cancel it free of charge.
How can I check the status of my current order?
You can check your order status either through your customer account, via the contact form by clicking here, or by calling 04 66 29 86 75 (local call cost).
My order is still pending validation, and its status has not changed?
Your order status depends on product availability. If the product is in stock, your order will be processed quickly, and its status will change to validated and then shipped. If the product is not in stock, the status will remain "pending validation by our services" until the product arrives.
You can contact us by clicking here or by calling 04 66 29 86 75 (local call cost) to know your order status.
What is iacono.fr's exchange policy?
You have 15 working days of "Satisfied or refunded" from the receipt of your package. If you are not satisfied with the item and wish to return it, please notify us by using the return form by clicking here.
The item must be returned new in its original packaging with all original accessories and a copy of your invoice. It is important to first contact the sales department by email or phone to obtain a return number to authorize the return. Custom-made products or spare parts are neither exchangeable nor refundable (assembled cable, fabric by the meter, projector lamp, etc.). The product must be over-packaged to make the shipment more discreet. The return of your items is your responsibility. Return shipping costs remain the customer's responsibility. Failure to follow this procedure may result in your return being refused by our services or penalties for the poor condition of the product. On-site merchandise pickup does not fall under the legal withdrawal period. You can also consult the general terms of sale by clicking here.
We will refund you within 30 days following the receipt and inspection of your product. Refunds will be made by check, bank transfer, or to your credit card, depending on the payment method used when placing the order.
My payment is refused; what should I do?
Generally, if your payment is marked as refused, it is due to your bank card limit. Online limits are often lower than standard in-store limits, resulting in systematic refusals even if the amount is available in your account. The solution is to contact your bank advisor, who can adjust your limit.
Why do prices change so frequently?
iacono.fr continuously monitors competitors to guarantee the best prices. This process is almost automatic, which is why some prices may change frequently. The prices of highly popular items fluctuate almost daily. Additionally, suppliers may apply price changes without prior notice, which can positively or negatively affect prices. For these reasons, we recommend taking advantage of discounted prices immediately, as we cannot guarantee their duration.
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